At Tupe Keytu, we are committed to delivering high-quality Wooden Essentials with efficiency, transparency, and care. This shipping policy outlines how and when your order will be processed, shipped, and delivered. We strive to offer a seamless shopping experience for every customer, no matter where you are located in the United States.
Shipping Schedule and Order Processing
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time, Monday to Friday
- Handling Time: 1–2 Business Days (Monday to Friday)
Orders placed before the cut-off time are processed the same business day. Orders placed after the cut-off time or during weekends will be processed the next business day.
Shipping and Transit Time
Once your order is processed, it will be shipped via reliable carriers to ensure timely and secure delivery.
- Transit Time: 3–5 Business Days (Monday to Friday)
- Estimated Total Delivery Time: 4–7 Business Days, depending on the delivery address and shipping destination
Please note that delivery times are estimates and may vary slightly due to weather conditions, carrier delays, or high order volume during holidays.
Shipping Rates
We are pleased to offer free standard shipping on all orders placed through https://tupekeytu.com. There are no hidden charges, and you will not incur any additional shipping fees at checkout.
Delivery Locations
We currently ship to all states within the United States. We do not offer international shipping at this time. Please ensure your shipping address is complete and accurate to avoid delays or failed deliveries.
Order Tracking
As soon as your order has been shipped, you will receive a shipping confirmation email containing a tracking number and link. You can use this information to monitor your delivery status in real time.
Lost or Delayed Shipments
If your package is delayed beyond the estimated delivery window or appears to be lost in transit, please contact our support team immediately at [email protected] or call +1 701-355-1405. We will work directly with the carrier to resolve the issue and ensure you receive your order.
Shipping Issues and Damaged Packages
If your order arrives damaged or contains incorrect items, please notify us within 48 hours of delivery. Be sure to include clear photos of the packaging and product to help us quickly resolve the issue. Damaged or defective items will be replaced or refunded in accordance with our Return & Refund Policy.
Contact Us
If you have any questions regarding your order or our shipping practices, feel free to reach out:
- Email: [email protected]
- Phone: +1 701-355-1405
- Address: 902 Mahone Ave, Bismarck, ND 58503, USA
Thank you for choosing Tupe Keytu. We are proud to deliver natural, handcrafted Wooden Essentials that bring both beauty and utility into your space—shipped fast, free, and with care.