At Tupe Keytu, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or arrive in less than perfect condition. That’s why we offer a fair and transparent Return & Refund Policy to ensure a smooth and hassle-free experience when shopping for our premium Wooden Essentials.
1. Return Eligibility
We accept returns on both defective and non-defective products, provided they meet the following conditions:
- The item must be in new, unused condition
- The return must be initiated within 30 days of the delivery date
- The item must be returned by mail with original packaging when possible
Please note: We do not accept returns on used or damaged items that are not a result of manufacturing defects or shipping issues.
2. How to Initiate a Return
To begin the return process, please contact our customer support team with the following details:
- Order number
- Reason for return
- Photos of the product (if applicable)
Contact us at:
- Email: [email protected]
- Phone: +1 701-355-1405
Once your return is approved, we will provide detailed instructions for mailing your item back to us.
3. Return Shipping Costs
- For non-defective items, customers are responsible for return shipping costs.
- If the product is defective or damaged upon arrival, we will cover the cost of return shipping.
We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Exchanges
We gladly accept exchanges for eligible items. If you’d like to exchange a product for a different item or replacement, contact us within 30 days of receiving your order. Once your return is received and inspected, we will ship the new item at no additional cost.
5. Refund Processing
Once we receive and inspect your return, your refund will be processed within 5 business days. The refund will be issued to the original payment method used during checkout. You will receive a confirmation email once the refund is complete.
6. Restocking Fees
We do not charge any restocking fees for returned items.
7. Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery. Include clear photos of the item and packaging. We will arrange for a full refund or replacement at no cost to you.
8. Non-Returnable Items
For health, hygiene, or safety reasons, we may restrict returns on certain product categories if applicable. However, all Wooden Essentials sold on our website are currently eligible for return if they meet the above criteria.
9. Need Assistance?
Our support team is here to help with any questions related to returns, refunds, or product concerns. Feel free to reach out via:
- Email: [email protected]
- Phone: +1 701-355-1405
- Address: 902 Mahone Ave, Bismarck, ND 58503, USA
Thank you for choosing Tupe Keytu. We are committed to delivering not only exceptional wooden products but also a customer experience built on trust, transparency, and satisfaction.