FAQs

1. What does Tupe Keytu specialize in?

Tupe Keytu offers a curated collection of high-quality Wooden Essentials, crafted with precision and designed to bring functionality, durability, and natural elegance to everyday living.

 

 

2. When was Tupe Keytu founded?

Tupe Keytu was founded on March 04, 2023, with the goal of delivering eco-conscious wooden products that enhance both homes and lifestyles.

 

 

3. How long does shipping take?
  • We aim to deliver your order as quickly and efficiently as possible.

    • Handling Time: 1–2 business days (Monday–Friday)

    • Transit Time: 3–5 business days (Monday–Friday)

    • Estimated Total Delivery Time: 4–7 business days, depending on customer location

    • Shipping: Always free

 

 

4. What is your order cut-off time?

All orders placed before 5:00 PM (GMT-05:00), Eastern Standard Time (New York) on weekdays will begin processing the same day. Orders placed after this time will be processed the next business day.

 

 

5. Do you offer returns or exchanges?

Yes. We accept returns and exchanges on all items, whether defective or non-defective, as long as they are in new condition and returned within 30 days of delivery.

 

 

6. Who pays for return shipping?

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. In such cases, we cover the full return shipping expense.

 

 

7. Do you charge any restocking fees?

No. We do not charge any restocking fees for returned items.

 

8. How long does it take to receive a refund?

Once we receive your return, we will process your refund within 5 business days. The funds will be returned to your original payment method.

9. What payment methods do you accept?

Currently, we accept PayPal as our primary and secure payment method.

 

 

10. Are all your products brand new?

Yes. We only sell new products that meet our high standards for quality, craftsmanship, and design.